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Payment
Everything you need to know
Payment by Invoice
If you choose to pay by invoice, payment for your order will be due within 14 days of receiving shipping confirmation ...
Why did I receive a payment reminder?
Did you receive a reminder from us even after you have made a payment or returned items? Please allow 5 working days for us to…
Why is my preferred payment method not available?
We’re sorry if your favourite payment method isn’t possible for your order. With some payment methods, especially with invoice payments ...
How do I get a copy of my invoice?
You can download a copy of your invoice for your recent Zalando orders below. If you placed the order very recently, please wait until it’s…
Paying for a Zalando Partner order
Payment in advance, credit card, PayPal or payment by invoice are all also available as payment methods for Zalando Partner…
Paying with credit card
We accept MasterCard, Visa and American Express credit cards. Your credit card will not be charged until your order is dispatched…
Online card payment with 3D Secure
Payment by SEPA direct debit
With the SEPA direct debit scheme, you can conveniently pay for your order by having Zalando automatically withdraw the order…
Paying with prepayment
When making a payment in advance, we will start packing your order once we've received your payment which can take up to 5 working days ...
Payment by PayPal
You can also pay securely and easily via PayPal. You will be redirected directly to PayPal at the end of the ordering process…
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